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Salesforce Administrator

Responsibilities:

  • Configuration & Development:
    Support CRM manager in system and user configurations to include creation of fields, approval processes, automation, & validations.
  • User Training & Education:
    Assist in user training, creation and maintenance of platform, and process documentation. Work with platform lead to manage and communicate updates and releases.
  • Data Management:
    Serve as the lead in developing and maintaining Ntrepid s data management strategy by executing auditing tasks and cleansing activities.
  • Marketing Automation (MA) Support:
    Assist in the administration and growth of our MA Platform (Pardot).
  • Drive Change:
    Recommend improvements to existing system and processes; assist in creating and presenting information to provide stakeholders business intelligence.

Qualifications

  • U. S. Citizenship required
  • Must be able to obtain/maintain a security clearance
  • Experience administering Salesforce for a fast-growing SaaS company
  • 2 years minimum of Salesforce administration experience (Sales Cloud required)
  • Experience administrating and building both Classic & Lightning
  • Experience with Data Loader, Force. com, Certificate & Key Management, and Excel
  • Functional knowledge of Salesforce data structure with proven experience with Sales Forecasting and custom pricing
  • Experience working with third-party apps and integrations
  • Ability to meet tight deadlines, communicate delays, and navigate a complex environment
  • Salesforce ADM-201 Certification preferred
  • Experience with Service Cloud, Communities, & Pardot preferred
  • Proficiency in Sandbox-to-Production processes preferred
  • Experience working or integrating with RemedyForce or another CMDB/ITIL tool preferred


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